Clearing the Cache
Generally, many problems can be resolved by clearing the cache. You can do this in the admin area under Settings -> System -> Caches & Indexes.
Reinstalling the Plugin
If you experience problems, we recommend first uninstalling the plugin and then reinstalling it. You can do this via the Plugin Manager. After that, check whether the problem persists.
It is also recommended to reinstall the plugin after updates to avoid potential errors.
PayPal Issues
If you have selected an entry other than "Open" for "Create invoice at payment status", such as "Paid", some orders paid via PayPal may no longer be processed synchronously.
The problem is that the PayPal plugin does not notify the system that it is changing the payment status. Technically speaking, the PayPal plugin does not generate a 'state_machine.order_transaction.state_changed' event and therefore it is not forwarded by the SW system to other plugins. Our plugin cannot trace this back.
To work around this problem, you need to set up a cron job so that changes can be checked directly in the database.
For this, please refer to Configuration and Shopware documentation:
https://docs.shopware.com/en/shopware-6-en/tutorials-and-faq/creating-scheduled-tasks
https://developer.shopware.com/docs/guides/plugins/plugins/plugin-fundamentals/add-scheduled-task
Export
If you receive the error message Error during export!, check the developer console in your browser.
If not all documents are exported, try increasing php_memory_limit in your php.ini file.
Missing "Configuration" Menu Item in Plugins View
This is a known Shopware bug. This happens when you sort plugins by columns. As a result, only the "Uninstall" option is displayed.
To work around this problem, you need to select either "Plugin name, A to Z" or "Plugin name, Z to A" at the top right under "Sort by". Then "Configuration" will be available again.
RestService API
If any problems occur, please check the following:
whether the admin user credentials have been entered and whether they are correct; associated error messages:
check whether in the .env file the protocol and domain in APP_URL match those used by your shop (Note: There must be no "/" at the end of the domain (up to v5.7.0));
if the following error message occurs:
turn off "Determine APP_URL automatically" and try again with an empty "APP_URL" field. If this does not work, enter the link to your website in the "APP_URL" field;
an entry in the hosts file may be necessary
127.0.0.1 domain.name
*domain.name = your domain
(particularly relevant for test systems with development environment under Vagrant).
Not Recommended SW Versions
6.4.11.1
6.4.0.0 - 6.4.1.0