FAQ & Troubleshooting
General
What tier am I on?
Open the Marketing Suite Dashboard. In the top right next to "Marketing Suite" you can see your active tier (Free, Pro, Business). In production environments, the tier is automatically detected via Shopware IAP.
How do I change my tier?
The tier is automatically managed via the Shopware Store. In development environments, it can be set manually under Extensions > Marketing Suite > Configuration.
Can I test all features?
Yes — in the dashboard there is a "Start 14-Day Business Trial" button. This unlocks all premium features for 14 days. No payment method required.
Free Products
The free product is not displayed in the cart
Check if the rule is active
Check the minimum cart value — is the current cart value below it?
Check the sales channel — is the rule configured for the correct shop?
Check the validity date — is it within the correct time period?
Check if the product still exists — "Product not found" is displayed in the overview if it has been deleted
The customer cannot remove the free product
This is intentional if "Customer can remove item" is disabled. Change the setting in the rule or in the global settings.
Bundles
The bundle widget does not appear on the product page
Check if the bundle is active
Check if the current product is configured as a bundle product
Check the sales channel and validity date
The widget only appears on the detail page of the main product
The bundle discount is not applied
All bundle products must be in the correct minimum quantity in the cart
Check the multiple purchase mode
For exclusive bundles: Only the bundle with the highest priority is applied
Cart Goals
The progress bar does not appear
Check if at least one cart goal is active
Check the position (Top/Bottom/Floating)
Check the sales channel
Free shipping does not work
Go to Cart Goals > Settings (right sidebar)
Click on "Set up free shipping"
Select the affected shipping methods
Click on "Set up now"
The plugin automatically creates a 0-EUR shipping price condition. This step only needs to be performed once.
Which cart value counts?
This depends on the calculation basis (under Settings):
Calculation Basis | Description |
|---|---|
Final price | Vouchers and discounts are deducted |
Gross price | Product prices only, no discounts |
Subtotal | Without shipping costs |
Merchandise value without vouchers | Vouchers ignored, but bundle discounts count |
Upsell Popups
The popup does not appear
Check if the popup is active
Check the trigger type (Product added vs. Cart page)
Check if "Only once per session" is enabled — in this case it only appears the first time
Check the sales channel
Analytics
Dashboard shows "No data yet"
The Analytics Dashboard needs order data to calculate metrics. Once orders with bundle discounts or free products are received, the data will be displayed automatically.
Revenue Impact shows no values
Revenue Impact is based on actual orders. If no orders with active actions have been received yet, the fields will be displayed empty.
Data Protection / GDPR
Does the plugin set cookies?
Only if A/B Testing is actively used. In this case, a cookie ("fgits_ab_*") is set that stores the assigned test variant (A or B). Duration: 30 days. No personal data is stored in the cookie.
Do I need to enter the cookie in the cookie banner?
Yes — the A/B Testing cookie is not technically necessary and falls under the "Statistics" category. Enter it in your cookie consent manager, for example:
Attribute | Value |
|---|---|
Name | `fgits_ab_*` |
Purpose | Assignment of an A/B test variant to optimize offers |
Duration | 30 days |
Category | Statistics / Marketing |
Without active A/B testing, no cookies are set.
Support
Copy support info
In the dashboard there is a "Support" button in the top right. Click on it to copy the diagnostic data to the clipboard. Include this in your support request — it contains:
Plugin version and Shopware version
Tier and license status
Number of active rules per module
A/B test status
Tracking data (usage numbers)
Configuration settings
The data does not contain any personal customer data.
Find logs
All plugin logs are marked with the prefix [#fgits]. Search your Shopware logs for this prefix:
grep '#fgits' var/log/dev.log