Installation Problems

Problem

The plugin cannot be installed or updated

Troubleshooting

1. The installation cannot be completed or "hangs"

In this case, an internal error likely occurred during installation or update. 

  • A known source of errors during plugin installation is Shopware's own "Security Plugin". Under certain conditions, it attempts to prevent errors such as "Fatal error: Cannot redeclare class Shopware\Models\XXX in /engine/Shopware/Models/"

  • In this case, please simply disable the Shopware Security Plugin temporarily. After successfully installing the plugin, you can re-enable the Security Plugin.

Advanced Troubleshooting

If the steps mentioned above do not resolve your issue, please read the article on Advanced Troubleshooting.

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